tuankuda Casino & Sportsbook Data Care

This page describes what we collect when you use tuankuda and how we keep that data protected. Our privacy practices reflect our commitment to transparency—we collect only what is necessary for account operation, regulatory compliance, and fraud prevention. We do not sell your personal information to third parties. When you deposit via DANA, e-wallet, mobile banking, or local payment, or when you provide identity documents for account verification, we handle that data securely and disclose it only to payment processors and legal authorities when required by law.

We at tuankuda operate a live-dealer gaming platform and sportsbook serving users across supported Indonesian regions—Jakarta, Surabaya, Bandung, Medan, Sema􂾳—and other jurisdictions where online gaming is permitted. Your data stays encrypted in transit and at rest. You have rights over your personal information: you can request access, correction, or deletion, subject to legal retention periods. This privacy policy explains those rights and our practices in detail.

Our servers may physically sit outside Indonesia, but we follow Indonesian data protection standards and maintain compliance with local regulations. If you have questions about how we handle your data, contact our support team during business hours.

What Data We Collect on tuankuda

When you create a tuankuda account, we collect your full name, date of birth, phone number, and residential address. This information is required to verify your identity and comply with know-your-customer (KYC) regulations. We ask for a government-issued ID (KTP, SIM, or passport) and proof of address (utility bill, lease agreement, or bank statement). We store scanned copies of these documents securely in encrypted form. We also collect your email address, which we use for account recovery, support communication, and important notifications about your account or service changes.

When you use tuankuda, we record transaction data: deposit amounts, withdrawal requests, bet placements, game outcomes, and timestamps. We track your account activity—login times, IP addresses, device information—to detect fraud and enforce security policies. We collect payment method details: the last four digits of your card, wallet identifier, or bank account number associated with your preferred withdrawal method. We do not store full payment card numbers; that data is handled by our payment processors under their own security standards.

We also collect behavioral data: which games you play, how long you stay on tuankuda, which language settings you prefer, and whether you use live chat with our dealers. This data helps us improve the platform and diagnose technical issues. We do not use this data for profiling or discriminatory purposes—only for service improvement and fraud detection.

Cookies and tracking: We use cookies to maintain your session, remember language preferences, and prevent fraud. Our cookies do not track you across external websites. You can disable cookies in your browser, but some tuankuda features may not function properly.

How We Use Your Data on tuankuda

We use your personal data primarily to operate your account and deliver our service. Identity verification ensures you are the account holder and prevents fraud. Payment processing requires us to share your bank details with payment processors (BCA, e-wallet, mobile banking, local payment, or e-wallet providers like online payment, e-wallet, mobile banking, local payment). We use your email and phone to send account notifications, respond to support requests, and alert you to unusual activity. We analyze transaction patterns to detect money laundering, duplicate accounts, or other suspicious behavior.

We may use your data for regulatory reporting if required by law. Indonesian financial authorities, tax officials, or law enforcement may request access to account information; we comply with legal requests while protecting your privacy where possible. We may also contact you during service outages, game disputes, or account security issues. We do not use your data for marketing unless you explicitly opt in; we never send unsolicited promotional emails or messages.

Data Retention and Deletion on tuankuda

We retain your account data indefinitely while your account is active. If you close your account, we retain transaction records for at least seven years to comply with financial regulations and support potential dispute investigations. Your identity documents (KTP, address proof) are retained for the same period. After the retention period expires, we delete personal data from active systems, though we may maintain anonymized or aggregated records for statistical purposes.

You can request deletion of your personal data at any time by contacting our support team. However, we may be unable to delete data if it is subject to legal retention requirements or if an active dispute involves your account. We will explain any retention necessity when you submit a deletion request.

Your Rights and Data Subject Requests on tuankuda

You have the right to access your personal data held by tuankuda. Submit a request via our support team, and we provide a copy of your data within ten business days. You also have the right to correction—if your name, address, or contact details are incorrect, we update them upon verification. You have the right to restrict processing for specific purposes, and you can object to uses such as fraud profiling (though we may decline if it compromises account security).

You have the right to data portability: we can provide your information in a standard format for transfer to another service. To exercise these rights, contact us with "Data Subject Request" in your message and specify which right you are exercising. We confirm receipt and respond within the timeframe required by applicable law. If you believe we have mishandled your data, you may lodge a complaint with relevant data protection authorities in your jurisdiction.

Right to access: Request a copy of all personal data we hold about you. Provided within ten business days.
Right to correction: We update your data if it contains errors. Submit corrections via your account dashboard or support.
Right to deletion: Request erasure of your personal data, subject to legal retention requirements.
Right to data portability: Receive your data in a structured format for transfer to another service provider.

Third-Party Processors and International Transfer on tuankuda

We share your data with third-party processors who help operate tuankuda. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive payment information and account details necessary to process deposits and withdrawals. Our cloud hosting provider stores account data and game histories. Our live-dealer studio partners (who operate blackjack, roulette, baccarat, Dragon Tiger, Sic Bo tables) may access limited data about your gameplay and table session. Email service providers send transactional emails on our behalf. All third-party processors are bound by confidentiality agreements and must meet our data protection standards.

Your data may be transferred to and stored on servers located outside Indonesia. We ensure that international transfers comply with applicable data protection law. We do not transfer data to countries without adequate legal protections. If you are located in a jurisdiction with strict data residency requirements, contact our support team to discuss compliance options.

Security Measures on tuankuda

We protect your data using industry-standard security practices. All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Our databases are encrypted at rest. We limit access to personal data to authorized employees who require it for their job functions. We conduct regular security audits and penetration testing. We maintain firewalls, intrusion detection systems, and monitoring tools to detect unauthorized access. If a security breach occurs, we notify affected users without unreasonable delay and report the breach to relevant authorities as required by law.

However, no security system is completely breach-proof. We cannot guarantee absolute protection against sophisticated attacks. You are responsible for maintaining the confidentiality of your tuankuda password and account credentials. If you suspect unauthorized access, contact us immediately so we can secure your account.

Contact Us About Your Privacy on tuankuda

If you have questions about our privacy practices, wish to exercise your data rights, or believe your privacy has been violated, contact our privacy team via support channels. You can reach us by live chat, email, or phone during business hours. We respond to privacy requests and complaints within ten business days. Our support team operates across Jakarta, Surabaya, Bandung, Medan, and Semarang, with multilingual staff available in Indonesian, English, and Mandarin.

This privacy policy is effective from the date listed on tuankuda's website. We may update this policy to reflect changes in our practices or applicable law. We notify you of material changes by email or prominent notice on our platform. Your continued use of tuankuda after updates constitutes acceptance of the revised policy.